Q1: How do I place an order?
You can place your order by phone or email to: firstname.lastname@example.org
We require a Purchase Order with you or alternatively we can issue an Order Confirmation for you to return to us signed with your company stamp.
Q2: How can I tell if an item is in stock?
Stock levels in the website are updated on a daily basis. Please re-confirm with us for the latest stock quantity during the day should you have a confirmed order.
Q3: Can I print my customised design on the products?
Yes, you can print your customised design on any of the products.
Q4: What types of printing that can be printed on the gifts?
The types of printing are Silkscreen, Silkscreen Gold & Silver, Heat Transfer, Full Colors Print.
Q5: How should I submit my client's logo for printing?
Attach your artwork to an email and send to: email@example.com
We prefer at all times to receive the best possible artwork so that we can correctly and accurately reproduce your logo or text.
Files can be submitted in Adobe Illustrator or Corel Draw (ai or eps format). Fonts should be created with outline to avoid font missing or font change. Other non vector based file may cause unnecessary delays.
Visuals will indicate the Pantone colors and print size for approval to proceed with printing. Print sizes as shown in print area are optimized or printer’s standard size for each product. Larger print size request is subject to printer’s review and at extra print cost.
We provide free visuals of artwork for confirmed orders only. Should there be complex changes or visual redrawn, this may incur service charge.
Q6: What's the lead time once an order is confirmed?
Orders with printing pending quantities & number of colours print will normally requires 7 working days upon confirmation of final approved artwork. Orders without any printing, we prefer one day notice for packing to avoid any delays. Goods will be ready for collection from our warehouse or dispatch out by courier the next working day. Oversea orders shipment may be subject to customs import tax & duties, VAT or GST which are paid by the buyer. We are not responsible and liable for any loss, damages or delays during delivery process.
Q7: What are your terms of payment?
Orders with printing: 50% deposit on confirmation of order and final artwork approved. Balance 50% payable prior to shipping out ready goods or cash on delivery.
Orders without printing, cash on collection or delivery.
Payment methods accepted: Online banking, Direct deposit into our bank account, PayPal, Credit & Debit Cards.
Q8: Sample Policy
We appreciate that you may like to see a sample of a product to confirm an order or selection. We are happy to provide samples however due to the nature of our business, we have several policies in place. We suggest that you browse through our site, speak to our sales officers and obtain all relevant pricing and product details. If you would like to move forward with an order, but need to check the quality of the item, we would be pleased to arrange the sample(s) for your evaluation.
Samples will be charged for at the quoted prices plus all relevant freight charges to deliver to your nominated destination.
Samples without damage and in its original packaging maybe returned within 21 days for credit, however a credit is not applied to the freight cost.
A tax invoice for samples will be issued and will need to be paid for prior to dispatch. At the discretion of us, we may consider a rebate for samples for large quantities order.
Q9: What should I do if my questions is not in this page?
Kindly contact us for any enquiries.